Position Purpose:            The Desktop Support Technician sets up and maintains desktop computers and user accounts, provides technology training to new hires, and continuous training and support to all users company-wide.

Key Responsibilities:

·         Provide formal systems training to new employees and informal training to existing employees on a continuing basis.

·         Set up new computers, user logins and email accounts for new employees, including installing addition software as needed.

·         Troubleshoot and maintain the hardware and software of Mac OSX based desktop systems.

·         Test, package, and deploy updated, upgrades, and new software.

·         Troubleshoot and maintain other technology equipment, including printers, scanners, projectors, and network connections.

·         Disable accounts, archive data, and re-image the computers of exiting employees

·         Administer voice communications system, including voicemail and extension assignments.

·         Implement, administer, and maintain FileMaker Pro databases.

·         Create technical documentation of department policies and procedures, including end user guides.

·         Maintain and update inventory of hardware and software assets as needed.

·         Set up and document all company owned cell phones.

Required Experience and Education:

·         2 – 4 years of Macintosh desktop support experience or equivalent

·         Some knowledge of UNIX helpful

·         High School diploma

·         Apple Certified Help Desk Specialist (ACHDS) certification or equivalent experience

Required Skills:

·         Experience with troubleshooting, maintaining and deploying Mac OSX desktop systems.

·         Proven knowledge of various software applications, including MS Office for Macintosh, FileMaker Pro, etc.

·         A working knowledge of OSX Server based systems, including user and file management.

·         Some familiarity with voice communication systems and access control systems.

·         Proven abilities in oral and written communication, self-motivation, organizational skills and time management skills.

·         Demonstrated problem solving skills.

·         Some international travel may be required.